SHIPPING AND RETURNS



SHIPPING POLICY

We ship to all 50 states. Any orders shipping to Alaska, Hawaii, regardless of purchase amount, will be $12.00. We provide free standard shipping on all orders to APO/FPO Military customers. Military addresses will be shipped via United States Postal Service with a signature delivery confirmation. UPS does not deliver to Post Office Boxes, but if you’d like to ship to a PO Box, our customer care team will be able to accommodate if you call to place your order. We will not accept orders shipping to forwarding companies.

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday, and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

STANDARD SHIPPING

$9.00 Standard Shipping on orders less than $75.00.

Standard (Ground) shipping via DHL ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days.

Saturday delivery is not available.

EXPEDITED SHIPPING

$16.00 UPS 2nd Day Delivery

$25.00 UPS Next Day Delivery

Expedited Shipping via UPS 2 business day service and Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 10:30 am C.S.T. Orders placed past 10:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Expedited Shipping is NOT available to Alaska, Hawaii, Puerto Rico, and Military addresses.

RETURN POLICY

Xankla gladly accepts returns of unworn, undamaged, or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories, clothing, and shoe care items must be unopened and unworn.

Holiday Purchases - During the holiday season, returns are accepted anytime through January 31st for orders placed after November 19th at 12pm EST to accommodate any gifts that you or your friends and family didn't fall completely in love with.

Our company is committed to utilizing sustainable packaging materials, which is why your order may have arrived shrink wrapped, rather than in a traditional cardboard box. If you need to place an exchange or return,  you can use the same box if it is in a good condition,  if not we kindly ask that you find a box or plastic bag to ship your shoe box(es) back to our warehouse. We appreciate your help!

You are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office or whatever means you choose to return your merchandise.

Return to the address from USA below:

 

Jorge Zamora
PO Box 689
Downey, CA 90241

Return to the address from rest of the world below:

 

Jorge Zamora
Bellotas 241, Colonia Tuzania                                                                                         Zapopan, Jalisco 45130
México.

Fill out your return or exchange form here and send it by mail at ventas@xankla.com
You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

REFUNDS

Refunds will be made in the form of the original payment. Funds will be returned to your credit card, PayPal, for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.

If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable.

EXCHANGE POLICY

Please clearly indicate the size, style, and color of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will provide FREE outbound shipping for the new item.

Fill out your return or exchange form here and send it by mail at ventas@xankla.com
You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

CONTACT US

If further assistance is needed or if you have questions please contact our customer service department by email at ventas@xankla.com.

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